Refund and Returns Policy

SandG Professionals
Website: https://sandgprofessionals.com

1. Overview

At SandG Professionals, we strive to ensure customer satisfaction by providing quality products and reliable service. This Refund and Returns Policy outlines the conditions under which refunds, returns, and warranty support are handled.

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2. No Return or Exchange on Electronic Equipment

All electronic equipment sold on our website is non-returnable and non-exchangeable.

Once a purchase is completed and delivered, we do not accept returns or exchanges for any electronic products under any circumstances, including but not limited to:

• Change of mind
• Incorrect selection by the customer
• Minor cosmetic variations

We strongly encourage customers to carefully review product specifications and details before making a purchase.

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3. Warranty Support (1 Year)

All electronic equipment comes with a standard 1-year manufacturer warranty.

• If your product develops a fault within the warranty period, we will assist you in connecting with the manufacturer or authorized service center.
• We do not directly repair or replace products but will guide and support you through the warranty claim process.
• Warranty claims are subject to the manufacturer’s terms and conditions.

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4. Damaged or Defective Items (On Delivery)

If you receive a product that is physically damaged or defective upon delivery, you must:

• Notify us within 24 hours of receiving the item
• Provide clear photos/videos of the issue

We will review the case and assist you with the appropriate resolution in coordination with the supplier or manufacturer.

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5. Shipping Policy (Australia)

• All orders within Australia are processed and shipped within a maximum of 72 hours from order confirmation.
• Delivery timelines may vary depending on location and courier services.

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6. Product Availability

• If a product displayed on the website is temporarily out of stock or unavailable, we will:
  • Arrange sourcing of the product
  • Ensure delivery within the same 72-hour timeframe wherever possible

In rare cases of delays, customers will be notified promptly.

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7. Refund Policy

Refunds are only considered under the following circumstances:

• The product cannot be supplied within the committed timeframe
• The order is canceled before dispatch
• A verified issue approved by SandG Professionals

Approved refunds will be processed using the original payment method within a reasonable processing time.

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8. Contact Us

For any queries related to refunds, warranty, or shipping, please contact our support team through the website:
https://sandgprofessionals.com

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9. Policy Updates

SandG Professionals reserves the right to update or modify this policy at any time without prior notice. Customers are encouraged to review this page periodically.